This is Elsi
Elsi is an AI-powered assistant that helps staff support children with SEND through natural conversation, not forms. Elsi knows each learner's background, needs, and progress - and gets smarter with every entry. Ask about any pupil and get intelligent answers grounded in their documentation, observations, and proven strategies.
Connect with customers on their preferred channels—delivering fast, personalised, exceptional experiences at every touchpoint.
Hang up on lengthy wait times and tedious touch-tone menus. Replace your outdated IVR systems with an AI agent that responds instantly, can interpret shifts in tone to respond with empathy, and gets your customers straight to the answers they need.
Whether your customers are at home or on the go, your AI agent delivers thoughtful and real-time support across chat, SMS, and messaging applications.
Get to inbox zero. Your AI agent understands the nuances of email communication and crafts longer-form, highly branded, and helpful responses that are appropriate for email, delivered at the speed of chat.
Engage with customers across all major social platforms. Your AI agent monitors comments, responds to messages, and maintains your brand voice consistently across Twitter, Facebook, Instagram, and LinkedIn.
Provide personalized video assistance through integrated video chat platforms. Your AI agent can schedule video calls, provide screen sharing support, and offer face-to-face customer service when needed.
Real-time support that feels natural and human. Your AI agent handles multiple conversations simultaneously, provides instant responses, and seamlessly escalates to human agents when complex issues arise.
Introducing voice, a new way to communicate with your customers.
Your agent delivers engaging and personalised conversations. Always available, endlessly patient, and able to reason, predict and act in real time.
Seamlessly integrate with your existing technology stack, with comprehensive summaries and intelligent routing when escalation is required.
Use Agent OS to build once and run everywhere, with a continuously improving, trusted AI agent tailored to your brand, goals and processes.
Get the best of both worlds: the speed and scalability of AI with the empathy and complex reasoning of human communication.
With language processing and human-level reasoning, AI agents can understand context, sense frustration and delight, and respond appropriately while staying on-brand.
Ensure customers receive timely responses—no matter which language they speak. Your multilingual agent delivers experiences that are personalised and inclusive.
Your AI agent is always available to support your customers. If they step away, the conversation doesn't reset—your agent picks up right where they left off.
'Our service has fundamentally changed. With the AI agent, we effectively have 24/7 availability and engage in any language—something we couldn't do before.'
VP of Operations
Full story →With Elsi, your AI agent doesn't just answer questions, it takes action to solve your customers' problems, improving self-service resolution rate and average handle time.
Equip your agent with information from your knowledge base, company policies, and brand guidelines, so it acts to achieve your goals while always adhering to your guardrails.
Securely connect to your systems of record—from order management systems to CRM—so your agent can take action on your customer's behalf, like processing an exchange or changing a reservation.
When your AI agent can't resolve an issue, it gathers key details, summarises the conversation, and smoothly hands it off—so your team is ready to jump in without missing a beat.
Find out how Elsi can help your business build better, more human customer experiences with AI.
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